Phae — Shipping Policy

Phae is a curated online store offering cute, aesthetic, useful, and giftable products sourced from different third-party suppliers.

Because products may come from different suppliers and fulfillment locations, shipping times and delivery methods can vary.

Order Processing

Orders are processed after successful payment.

Processing times may vary depending on the product and supplier.

Delivery Times

Estimated delivery times may vary depending on:

• The product purchased
• Supplier processing time
• Shipping destination
• Shipping carrier
• Customs processing
• Other circumstances outside our reasonable control

Any delivery estimate displayed on the website or during checkout is an estimate and is not a guaranteed delivery date.

Shipping Costs

Available shipping options and applicable shipping charges are displayed during checkout.

Phae currently offers:

Free shipping on orders over $70.

The applicable shipping offer is subject to the store's checkout settings.

Multiple Shipments

If an order contains products sourced from different suppliers or fulfillment locations, products may arrive in separate packages and at different times.

You may receive multiple tracking numbers for a single order.

Order Tracking

When tracking information is available, it may be provided through the order tracking system or sent to the email associated with your order.

Tracking information may take some time to become active after an order has been shipped.

Shipping Delays

Phae is not responsible for delays caused by shipping carriers, customs processing, weather, incorrect addresses, or other circumstances outside our reasonable control.

If your order appears significantly delayed, please contact us so we can assist you.

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs may apply if reshipment is available.

Customs and Import Charges

For applicable international orders, customs duties, taxes, or other import charges may be imposed by the destination country.

Any applicable charges are the customer's responsibility unless otherwise stated at checkout.

Contact

For shipping questions or concerns, contact us at:

phae.support@gmail.com