Phae — Privacy Policy

Last updated: August 23, 2025

At Phae, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, create an account, place an order, or contact us.

This Privacy Policy explains what information we may collect, how we use it, and how it may be handled when you shop with Phae.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Your name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Payment and transaction information
• Account information, if you create an account
• Information you provide when contacting customer support

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, and information about how you interact with our website.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders
• Process payments
• Deliver your purchases
• Provide order and shipping updates
• Provide customer support
• Manage your customer account
• Help prevent fraud and unauthorized transactions
• Improve our website, products, and services
• Send promotional communications when you have chosen to receive them
• Comply with applicable legal and regulatory requirements

3. Payment Information

Payments are processed through the payment providers available at checkout.

Phae does not need to store your complete credit card number or security code to process your order.

Payment information may be handled directly by our payment providers according to their own privacy policies and security practices.

4. Third-Party Service Providers

Phae works with third-party service providers to operate our online store and fulfill customer orders.

These may include:

• Shopify
• Payment processors
• Shipping and delivery providers
• Product suppliers and fulfillment partners
• Website and technology service providers
• Analytics and marketing providers, where applicable

These providers may receive information necessary to perform services on our behalf, such as processing an order or delivering a package.

5. Product Suppliers and Order Fulfillment

Because Phae is a curated dropshipping/reselling store, products may be fulfilled by third-party suppliers.

When necessary to fulfill an order, relevant customer information, such as your name and shipping address, may be shared with the supplier or fulfillment provider responsible for processing and shipping your order.

We only provide information reasonably necessary for order fulfillment and related services.

6. Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember preferences
• Maintain shopping cart functionality
• Understand website usage
• Improve website performance
• Support analytics and marketing activities, where applicable

You may be able to control cookies through your browser settings. Disabling certain cookies may affect how some website features function.

7. Marketing Communications

If you choose to subscribe to promotional emails or other marketing communications, we may use your email address to send information about new products, promotions, or other Phae updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the message.

Transactional messages, such as order confirmations and shipping updates, may still be sent when necessary to fulfill your order.

8. Your Information and Security

We take reasonable measures to protect personal information from unauthorized access, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

9. How Long We Keep Information

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal requirements.

When information is no longer required, it may be deleted or securely disposed of where appropriate.

10. Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, including rights to request access to, correction of, or deletion of certain personal information.

You may also have additional rights under applicable privacy laws.

To make a privacy-related request, contact us using the information below.

11. Children's Privacy

Phae does not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable requirements.

When we make changes, we will update the "Last updated" date at the top of this page.

13. Contact Us

If you have questions about this Privacy Policy or how Phae handles personal information, please contact us:

Phae
Email: phae.support@gmail.com