Phae — Return & Refund Policy

Phae operates under a final sale policy. All purchases are considered final, and we do not accept returns, exchanges, or cancellation requests for change-of-mind purchases.

Because our products are sourced from third-party suppliers, we are unable to accept returns for reasons such as changing your mind, ordering the wrong item, or no longer wanting the product.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us at phae.support@gmail.com as soon as possible after delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos or videos showing the item and, when possible, the packaging

We will review the issue and determine an appropriate resolution.

If a refund or other resolution is approved, it will be handled according to the circumstances of the order.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

The time required for a refund to appear in your account depends on your payment provider or financial institution.

Change-of-Mind Purchases

We do not provide refunds, returns, or exchanges for:

• Change of mind
• Incorrect size or preference
• Ordering the wrong product
• No longer wanting the item
• Personal preference regarding the product

Important

This policy does not limit any consumer rights that cannot legally be excluded under applicable law.

If you have a concern about your order, please contact us at:

phae.support@gmail.com