Returns & refund policy

You have 30 days from delivery to request a return. Items must be unused, in their original packaging and in resalable condition.

Email phae.support@gmail.com with your order number and a short note about what you'd like to return. We reply within 1 business day with return instructions and the address.

Please do not send anything back before you receive those instructions.

Return shipping is paid by the customer, unless the item arrived damaged or incorrect.

If your item arrived damaged, faulty or incorrect, send us a photo and we'll cover the return or send a replacement at no cost.

Once your return is received and checked, your refund is issued to the original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is our fault.

The fastest way to swap an item is to return it for a refund and place a new order for the one you want.

For hygiene reasons, opened beauty and self-care products cannot be returned unless they are faulty. Personalised and final-sale items are also non-returnable.

Orders can be cancelled or changed within 12 hours of being placed, as long as they have not shipped. Email phae.support@gmail.com as soon as possible.